OVOZ · LEGAL & SUPPORT

Support — Ovoz

Contact Burhan Çalık at support@ovoz.app. For troubleshooting, include your app version, device model, a short description and the approximate time of the problem. Never send a password, API key, full payment details, recording or exam certificate.

Microphone: open device settings and allow microphone access. Close other apps using the microphone. Use the optional microphone check before recording. If a call or another audio session interrupts recording, return to the saved attempt and follow its available actions.

Purchases: open Profile → Account → Ovoz Plus → Restore purchases while signed into the store account used for a subscription. For remaining one-time packs, also use the same Ovoz account used to buy them. A pending payment or parental approval must finish before allowances become available. If server verification is pending, use Check purchase status before trying to buy again. You can manage or cancel renewal in App Store or Google Play subscriptions. Customer Center is available when configured.

Delete account and data: open Profile → Account → Delete my data and confirm. This requests deletion of the Ovoz account, cloud practice and Mock Test data, and provider customer record. It removes recordings, cached examiner clips, temporary sharing images and history from the current device after server confirmation, and cancels scheduled reminders. Active processing or a provider outage can delay completion; retry if deletion is pending. Limited purchase fingerprints and spent-allowance totals remain as described in the privacy notice to prevent duplicate grants. Store billing records follow the store's policy. Deleting data does not cancel a subscription or delete copies you have shared in other apps.

You may also request deletion by emailing support@ovoz.app with subject “Delete my data”. Guest accounts do not have an email address attached. If you have already erased the device session, we may need limited ownership information and may not be able to identify the account. Do not send credentials or recordings to prove ownership. For active subscriptions, cancel renewal separately in your store.

Practice estimates exclude pronunciation and do not count towards your goal. The provisional ceiling is shown as 6.5+ only when exceeded. Mock Tests, when available, include pronunciation and the whole test; bands of 7 or higher remain Beta with a provisional range. Neither mode produces an official IELTS result. Too little clear English speech, multiple speakers or inadequate acoustic evidence can prevent a score; no allowance is then spent. Use Report a score issue on a result to share a short concern without personal details. An optional real Speaking band and exam date can help review accuracy but never automatically change your score.

Mock Test interruptions: return within 20 seconds after a brief interruption and use the offered recovery action. After a longer interruption, a completed test cannot be reconstructed from guesses; the app retains recorded answers for listening and releases the reserved exam allowance. If sending was interrupted, keep the app data and reopen the result; avoid starting repeated tests to recover the same result. Headphones help keep examiner speech out of your microphone. A one-minute warm-up is private and unscored.

Notifications are optional. Set practice days and time in Profile → Notifications or turn them off in your device settings. A result notification appears only after that result reaches the device in this version. If the app was closed, reopen it to check pending results. For sharing, inspect the result card preview and choose its destination in the system share sheet; nothing is posted automatically.