OVOZ · LEGAL & SUPPORT

Account and data deletion — Ovoz

Operated by Burhan Çalık, an individual based in Türkiye. Contact: support@ovoz.app. Updated: 2026-10-09.

Delete in the app

Open Ovoz → Profile → Account → Delete my data, then confirm. In Turkish: Profil → Hesap → Verilerimi sil. This works for guest sessions too; a separate sign-up is not required. Keep the app open until it confirms completion. If deletion is pending because an evaluation or provider service is still processing, retry the same action later. Do not uninstall first if you need to identify a guest session.

Request deletion by email

Email support@ovoz.app with the subject “Delete my Ovoz account and data”. You can request deletion without installing or opening the app. State that you want your Ovoz account and associated data deleted. If you have a linked account, contact us from its email address where possible. Guest accounts have no email attached, so we may need limited ownership information; a guest whose device session has already been erased may not be identifiable. We will explain what is needed before acting. Never send passwords, verification codes, recordings, an exam certificate or full payment-card details.

What is deleted

The in-app action requests removal of your Ovoz authentication account, linked profile, practice and Mock Test results, stored transcripts and feedback, notes stored with results, goals, score reports, consent records, notification registrations and the RevenueCat customer record. On completion it also clears Ovoz recordings, downloaded examiner clips, history, pending purchase markers and temporary sharing images from the current device and cancels local reminders. An email request removes identified server data; copies on devices that are offline or no longer accessible may need to be cleared in the app or device settings.

What may remain

Limited purchase fingerprints, spent-allowance totals and the app-specific hashed device marker remain with their account link removed to prevent duplicate credits, refunds being reused and repeated welcome allowances. They do not include recordings, transcripts or your email and are not described as irreversibly anonymous. Financial records may be retained where legally required. Provider safety/legal retention and encrypted service backups may persist under the providers' retention schedules; we do not promise immediate erasure from every backup. Apple and Google retain their own billing records. Copies of result images you shared through another app are controlled by you and that recipient.

Subscriptions and purchased allowances

Deleting Ovoz data does not cancel an App Store or Google Play subscription. Cancel renewal separately in your store's subscription settings if desired; cancellation is not a condition for requesting deletion. Deletion removes remaining allowances associated with the deleted Ovoz account. A store restore does not recreate deleted recordings or reissue spent or deleted consumable packs.

Prefer to stop cloud evaluation?

You can withdraw evaluation permission in Profile and continue recording and listening privately. This stops new submissions and future provider steps after the server records the change; it does not recall data already sent. For deletion of existing data use the steps above or contact support@ovoz.app. See the privacy notice for the full provider and retention information.